Get In Touch
We're here to help! Reach out to us for any questions about our luxury fashion products, orders, or services.
Customer Support
+92 339 4424149
Available 9 AM - 9 PM PKT
Email Support
support@velourial.com
orders@velourial.com
Response within 24 hours
Our Location
Velourial Fashion House
Lahore, Punjab, Pakistan
Visit our flagship store
Business Hours
Monday - Saturday: 9 AM - 9 PM
Sunday: 10 AM - 7 PM
Pakistan Standard Time
Quick Contact
Send Us a Message
Fill out the form below and we'll get back to you promptly
Frequently Asked Questions
Quick answers to common questions
What's your return policy?
We accept returns within 7 days of delivery. Items must be unworn and in original condition with tags attached.
How long does shipping take?
Standard shipping takes 3-5 business days within Pakistan. Express shipping available for major cities.
Do you offer custom sizing?
Yes! We provide custom tailoring services. Contact us with your measurements for a perfect fit.
What payment methods do you accept?
We accept cash on delivery, bank transfer, JazzCash, Easypaisa, and all major credit/debit cards.